We heard you needed help with Amazon Connect.You’ve come to the right place.
The world moves fast. Your customers are moving even faster. Your contact center needs to evolve and respond to your customers’ needs more quickly and more efficiently than ever.
You’ve done your homework. You know that Amazon Connect can help you deliver a better, higher quality experience to your customers at a lower cost to you.
We’ve been building Amazon Connect solutions with our customers since Amazon Connect’s inception, and we applaud you for your great choice. It’s an excellent solution for delivering a great experience to your customers.
At the start of your journey, the road ahead looks long and arduous. The terms and acronyms feel endless and designed to confuse (AWS? Connect? IVRs? Routing? CTRs? CCP? ANI? DNIS? SSML? AI? Polly? Lex?). The migration from your legacy platform to Amazon Connect is necessary, but overwhelming – Where do you even start?
That’s where we come in.
We’ve walked this road before. We speak the language, we know the locals, we know every bump and pothole, and we know which way to turn at the forks in the road.
We’ll get you up and running on Amazon Connect, providing a concierge migration experience from your existing platform.
But we don’t stop there.
Our custom tools make Amazon Connect even more useful.
Here’s a sampling of what they do:
Customize chat widget
Transform the user experience on your website by tailoring the chat widget to match your brand's unique vibe and color palette. By customizing the chat widget's design and functionality, visitors to Digiclarity will enjoy a seamless interaction that aligns perfectly with your website's aesthetics. Elevate engagement and foster a sense of familiarity and trust among your audience with a personalized chat interface that embodies your brand's identity.
IVR
Improve customer interactions on your website using an Interactive Voice Response (IVR) system, seamlessly guiding users through menus and options via phone or web. Enhance your website's user experience by integrating an IVR solution, providing efficient and automated customer support that aligns with your site's functionalities. Elevate engagement and streamline communication pathways on your website with an integrated IVR system, ensuring a smoother and more personalized user journey.
Custom CCP
Explore our tailored Custom CCP (Contact Center Platform) solutions designed to amplify customer interactions on your website. Elevate customer satisfaction and streamline support processes through our customizable CCP offerings, perfectly integrated into your website's interface for a seamless user experience. Maximize efficiency and engagement on your site with our specialized Custom CCP solutions, ensuring a personalized and efficient customer interaction journey.
Customize agent workspace
Transform your website's support experience by customizing the agent workspace, ensuring a tailored interface that streamlines interactions. With personalized tools and layouts, your agents can efficiently handle queries, enhancing customer satisfaction on your website. Elevate your brand's service standards by fine-tuning the agent workspace to align with your website's design and functionalities.
Work force management (WFM)
Optimize your workforce efficiency with our WFM solutions, designed to streamline scheduling, task allocation, and performance tracking. Visit our website to explore how our WFM tools empower businesses to maximize productivity, minimize costs, and foster a harmonious work environment. Elevate your workforce management strategies with our tailored solutions available at Digiclarity!
Fusion
Setting up Amazon Connect is just the start – Once you’re in-flight, how will you manage the way your contact center needs to evolve and change? With SSML prompt previews, advanced routing rules, holiday management, and more, change and growth won’t be anything to fear.
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Our custom tools make
Our custom tools make navigating complex tasks effortless, streamlining your workflow for maximum efficiency. Discover the power of our bespoke solutions that make your online experience intuitive and tailored to your unique needs. Experience the difference with our specialized tools, designed to make every interaction seamless and personalized for you.
Pulse
The missing features you wish Amazon Connect already had. We enhance Amazon Connect with Click to Dial, Call History, Call Ratings, and Voicemail with automated transcription.
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Operational Reporting
Boost your website's efficiency with comprehensive operational reporting tools, providing insightful data on user interactions, performance metrics, and system functionalities. Our website's operation reporting feature delivers real-time analytics, allowing you to track and optimize your platform's effectiveness seamlessly. Gain valuable insights into your website's operations through our customizable reporting tools, enhancing your decision-making and optimizing user experiences.
Call Quality
A call quality and analytics application built exclusively for Amazon Connect. Monitor call quality and troubleshoot quality problems with insightful tools and dashboards you won’t find anywhere else.
View moreTools are great, tools tailored to you are even better.
Everyone’s needs are different. While your business problems may be similar to ones we’ve seen before, each situation comes with unique challenges. That’s why we’ve got an in-house team of Amazon Connect experts who can help deliver custom solutions tailor-made to your situation.
Select Technology Partner
Our Case Study.
Contact Center at Scale
In 2017 one of the most respected international hotel and resort brands found itself facing a series of telephony issues. While its competitors had integrated newer technologies such as voice recognition and AI bots into their systems, they had yet to innovate beyond push-button DTMF.
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Call Quality Troubleshooting
Troubleshooting Connectivity Through Next-Generation Innovation How Digiclarity developed new technology to overcome critical call-center issues within Asset Management.
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Advanced Logging
A Case Study in Connectivity Issues How Digiclarity developed a custom CCP and enabled advanced logging to overcome critical call-center issues within a leading Asset Management and Personal Investment company.
View moreClient Feedback Testimonials
We have been fortunate enough to build some long-lasting business relationships by delivering excellent services. Here’s what they say about us!
Our rapid migration to Amazon Connect would not have been possible without the guidance and tools provided by the Digiclarity team.
Get Started with Amazon Connect
Get in touch, and we can start working together on an Amazon Connect setup and migration plan that's tailored to your company.
